Return and Refund Policy
Your Satisfaction Matters
We want you to be completely satisfied with your order. Get in touch with us – we’re here for you.
Right of Withdrawal – You Have 14 Days
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
Simply fill out our Help & Contact form and select the category "Return" to let us know you’d like to cancel your order. To meet the deadline, it’s enough to submit the form before the 14-day period has expired.
What Happens After a Withdrawal
Once we receive the returned item, we’ll refund your full payment, including the standard shipping costs, within 14 days – using the same payment method you used for your original purchase.
⚠️Please note: You are responsible for the cost of returning the item.⚠️
Our decision to require customers to cover return shipping is based on fairness and sustainability. You can read more about the background and our perspective on practices like bracketing and wardrobing in this blog post.
Size Doesn’t Fit? No Problem!
If the size you ordered doesn’t fit, we’re happy to offer a one-time size exchange. Please submit the request within 14 days of receiving your order using our Help & Contact form and select the category "Size Exchange", and let us know which size you’d like instead.
⚠️Please note: You cover the return shipping cost for the item you’re sending back – we’ll take care of the shipping for the replacement size.⚠️
Still wondering why customers pay for returns? Find out here.
Damaged or Incorrect Items? We’ve Got You Covered.
If you’ve received a damaged or incorrect item, we’re truly sorry – that shouldn’t happen!
Please use our Help & Contact form and select the category "Damaged or Incorrect Product" to report the issue. Make sure to include:
- A short description of the issue
- A photo clearly showing the defect or incorrect item
⚠️Please note: "Incorrect product” means that you received a different item than what you actually ordered. It does not apply if you ordered the wrong item by mistake or changed your mind.⚠️
We’ll review your case right away. In these cases, we’ll of course cover the return shipping costs – you’ll receive a return label or another suitable solution.
Returning Items – A Few Guidelines
Please make sure to return items in their original condition – unworn, unwashed, and ideally in their original packaging with tags.
We reserve the right to decline refunds for items that show visible signs of wear or damage.
If you have any general questions, feel free to reach out through our Help & Contact form and select the category "General Questions" – we’re happy to help!
