Shipping Policy
Last updated: July 24, 2025
Thank you for shopping with Black-V. We work with trusted fulfillment partners to produce and ship your orders on demand. Below you’ll find everything you need to know about how and when your order will arrive.
1. Where We Ship
We currently ship to:
-
All EU countries
2. Fulfillment & Delivery Times
All items are made to order. Once your order is placed, production begins at the nearest available fulfillment center (Europe or UK).
Estimated delivery times:
|
Region |
Production (Fulfillment) |
Shipping Time |
Total Estimated Time |
|---|---|---|---|
|
EU |
2–5 business days |
3–8 business days |
5–12 business days |
🕓 These are estimates and not guaranteed delivery dates. Factors such as customs clearance, holidays, or local delays may affect delivery.
3. Shipping Costs
Shipping rates are calculated at checkout.
Typical rates:
|
Region |
Rate |
|---|---|
|
EU |
€4.99 |
📦 We occasionally offer free shipping promotions – check our homepage or social media for updates.
4. Tracking Your Order
Once your order has been fulfilled and shipped, you will receive a confirmation email with a tracking number, if available.
Please allow up to 48 hours for the tracking to become active.
If you haven’t received tracking info after 5 business days, feel free to contact us.
5. Customs & Import Duties
Customs & Import Duties (EU only)
- EU deliveries: No customs duties within the EU single market (special territories may differ).
6. Delays, Loss & Damage
Once your order is handed over to the shipping carrier, we are not liable for:
-
Shipping delays caused by carriers, customs, weather, etc.
-
Lost or stolen packages after confirmed delivery
? However, if you believe your order is lost, contact us and we’ll work with our fulfillment partner to resolve the issue.
7. Incorrect Addresses or Failed Deliveries
Please double-check your shipping address before placing your order. We cannot refund or resend orders if:
-
The address was incorrect
-
The package was undeliverable
-
The customer refused the delivery
If an order is returned to sender, we’ll contact you to arrange reshipping (additional shipping costs may apply).
8. Split Shipments
Depending on the items ordered and their fulfillment locations, your order may arrive in multiple shipments. You will not be charged extra for this.
9. Need Help?
If you have any questions regarding shipping, tracking, or delivery, please get in touch via our Help & Contact form.
We’re here to help you!
